PS. We become your After Hours team and we will chat with all your website visitors and keep making sales for you...
Using our LATEST TECHNOLOGY for web chat we will automatically start chatting with your website visitors After Hours and help with Sales, Support, Directions, Answering Questions and heaps more... and we will keep all these discussions for you to analyse the next day PLUS we will try and up sell or cross sell products that you may have for sale
When an internet user visits your website you have spent time and money getting them there. Webchat allows you (or us) to speak to your website visitor in REAL TIME. We can start a casual conversation with them and help them find what they are looking for and we can make offers and up sell products...
We have a great process for gathering the information we need about your business to answer visitor questions.
We have a detailed onboarding process where we’ll learn a lot from reviewing your site and anticipating questions. We’ll also ask you to share specific info that’s not obvious on your site, but impacts chat conversations.
We build a deep knowledge base we use during chats, and also some tools that enable us to search your entire site quickly for answers to questions not obvious from the visitors page / our knowledge base.
You can bcc us on any email replies to visitors we have referred to you if we were not able to answer their question. These email replies allow us to update our knowledge base and provide better answers.
We can even initiaite chats automatically with website visitors who are about to leave or trying to buy and help get the sale across the line with a discount or special up sell offer.